AI 能力定制Custom AI Builds
介绍Introduction
工作流搭建、Agent 搭建、企业知识库、企业客服。自研 SaaS 假发软件已在英国推广,并签订独家代理。Workflow builds, agent builds, enterprise knowledge bases and enterprise customer service. My own SaaS wig product is being rolled out in the UK under an exclusive distribution agreement.
还有由我自主开发的 SaaS 假发软件,已经在英国推广,并且签订了独家代理。还有很多软件。There is also a SaaS wig product I developed myself, already being rolled out in the UK under an exclusive distribution agreement. And plenty of other software besides.
我站在了 AI 的最前端,包括工作流搭建、Agent 搭建、企业知识库搭建、企业客服搭建,我这里都是可以做的,案例太多了。I sit at the front edge of AI: workflow builds, agent builds, enterprise knowledge bases, enterprise customer service. All of it is something I can do here, and there are more cases than fit on a page.
所以对于 AI,只要你有想法,我都可以给你搞定。So on AI: if you have an idea, I can get it done for you.
定制和买现成 SaaS 的区别在于,工作流和知识库这类东西离业务流程太近,通用产品做不到贴合,最后都是员工去迁就软件。The difference from buying an off-the-shelf SaaS is that workflows and knowledge bases sit too close to the business process for a generic product to fit; what happens instead is that staff end up accommodating the software.
从工作流、Agent、知识库到企业客服,这几件事往往是连着做的:知识库是底座,Agent 和客服都是在它上面长出来的。Workflows, agents, knowledge bases and customer service usually get built together. The knowledge base is the foundation, and both the agent and the service desk grow out of it.
- 工作流搭建Workflow builds
- Agent 搭建Agent builds
- 企业知识库搭建Enterprise knowledge bases
- 企业客服搭建Enterprise customer service
- SaaS 产品自研与出海In-house SaaS products, including overseas rollout
- 业务流程梳理与方案边界文档A written pass over the business process, and a document setting the solution's edges
怎么做How it runs
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摸业务流程Walk the process first
先把现在这件事人是怎么干的、卡在哪一步、一天要重复多少次摸清楚。流程没摸清就上工具,最后是员工迁就软件。Establish how the work is done today, where it stalls and how many times a day it repeats. Reaching for a tool before that is what leaves staff accommodating the software.
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定方案与边界Set the scope and the edges
哪些交给 AI、哪些留给人、出错了怎么兜底,先说清楚。这一步决定这套东西能不能长期用下去。Say plainly what goes to the AI, what stays with people, and what catches it when something goes wrong. This step decides whether the thing survives past the first month.
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搭建与联调Build it and wire it in
工作流、Agent、知识库、客服按需要搭,并和现有系统联调打通,不做一个孤岛。Build the workflow, agent, knowledge base or service desk as needed, and connect it to the systems already running rather than leaving an island.
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交付与迭代Hand over, then keep tuning
交付可运行的系统加使用文档,跑起来之后按真实使用情况继续调。Hand over a running system with documentation, then keep adjusting it against how it actually gets used.